Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to support@dzdzcrafts.com
No. You donot. We supports guest checkout. Simply enter your billing address and payment information to complete an order. You may optionally create a password for speeding up future orders.
Directly choose the products and then make the payment. If you need larger wholesale orders, pls contact us.
When you make the order over $15 or $20, you can get Free shipping. And there are promotions available, pls check our newsletter and our social forums for promotional coupons.
Yes. We deliver to most countries.
For standard shipping service, each order ( Not each item ) will be charged US$3.00, for tracking service. Free standard shipping on the order over $25. It will be applied automatically to your order. Also express shipping available. The cost depends on the quantity and the weight of the items you order.
It is up to you. And standard shipping service is Registered Airmail, by Speedpak, China Post, Hongkong Post, Epacket, Swiss Post, Signapore Post. And if you need the items urgently, then pls choose express shipping: DHL, UPS FedEx, TNT, EMS.
Most orders are sent out within 2-4 business days.
After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Our staff will also track your delivery activity and act fast to deal with the possible problems.
DzdzCrafts provides tracking numbers as soon as orders leave our warehouse. Tracking numbers will start to show the result when the carrier do the initial scan to the packages. Generally 1 business day delay.
Mostly no. In most countries importing is easy and you don't need to do anything. In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. DzdzCrafts can also provide the necessary shipping documents. Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products. - Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
No, you don't. PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders.
PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like DzdzCrafts.com). Please see PayPal's website on how to use it.
PayPal is a trusted third party payment processor, owned by eBay. Paypal protects your financial information during transactions. When you checkout via PayPal, DzdzCrafts.com only sees your shipping address and your telephone number (needed for shipping).
Yes, your information is absolutely secure at DzdzCrafts. DzdzCrafts Servers are secured by Digicert SSL encryption. DzdzCrafts never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, DzdzCrafts securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank. You can choose PayPal to process the payment when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on our website.
We will send you an email about the tracking no. and tracking URL after we ship. You can also log in to your account to check order history.
Please send us the photos of the damaged item(s), then we will send you a free reshipment or issue you the refund as soon as possible.
If online tracking status shows delivered, Check your mailbox, porch, with your family memembers, or your neighbors to see first. If not there, contact local postal office to see how they deilvered. If No delivery after 30 days, Then either ask us for a full refund, or a free replacement.
Quite sorry. It happens. We check carefully to avoid. Very rare condition. Pls email us the photos of the item you received with the package, after confirmed, a free replacement or refund will be sent a.s.a.p.
We accept returns on all items within 7 days of the delivery date as long as the items are in new condition. Pls email us with your Order Number at support@dzdzcrafts.com to let us know what you want to return. Then we will guide you the return process, then get the refund after we receive and review the package.
We will offer you full pre-sales and after-sales support via phone, email, live chat, mail, or face-to-face meetings.
Yes, you are welcome to come and meet us here in Shenzhen, China.
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